Delivery and VAT

masai delivery box

PLEASE TAKE NOTE: WE ARE NOW ON ANNUAL SHUT DOWN, YOU CAN ONLY PLACE PURCHASE ORDERS AT THE MOMENT. NO ORDERS WILL BE PROCESSED, CHARGED FOR OR DESPATCHED UNTIL AFTER THE 21ST JULY 2014. Thank you for your patience and we are very sorry for any inconvenience.

We can deliver to any country

  • Shipping charges are an additional cost and are automatically calculated by weight and volume.
  • Our shopping cart will automatically work out a total shipping (inc packaging) cost for most countries AFTER you have entered your full and accurate delivery address.
  • Most of our products are heavy and unfortunately this means they are relatively expensive to ship around the world.
  • If our shopping cart is NOT providing you with a shipping price (only saying “Sorry, we do not deliver to this location”) – please email or telephone us for a delivery quote, +44(0)1543-254-507
  • Please call us if you want to collect goods direct from our Staffordshire depot, do not order online.
  • We generally dispatch within 2 working days after your payment has been verified.
  • Delivery is by courier, which someone will need to sign for – and once goods are despatched typically take 1–3 days in the UK, and 2–6 extra days if delivery is outside the UK.
  • We will call or email you if an item is likely to take longer.
  • If delivery is outside the EU – see Customs Duties section below.

VAT / Sales Tax

If delivery is to a European Union country then VAT will be charged. If outside the European Union VAT will NOT be charged on the final page of the checkout. You need to fill out your country, region and post code/zip code for the system to decide if you are going to be charged VAT.

Customs Duties

If delivery is outside the European Union, we supply customs forms and the receiver of the goods is liable for any import duties, if any; not all countries will charge this. It is payable to the courier company or customs office in the receiver’s country. We have no way of knowing what the duty amount will be. You need to check with our country’s customs authority.

You need to pay the customs duties, if any, before you can receive your package. If you do not pay the duties, the package may be returned to us and you are not entitled to a refund.

Payments

  • You can pay with any major payment or credit card using our payment gateway provider PayPal, whether you have an account with them or not.
  • OR you can pay over the telephone, or submit a purchase order – we will call you to arrange payment.
  • If outside the UK – PayPal, or your bank will convert the GBP£ price to your local currency at their exchange rate, we have no control over this.
  • See our terms and conditions page for information about order changes, returns, cancellation rights, refunds and defective items.

Payment Security

We take security very seriously, which is why we have chosen to use online credit and debit card processing facilities provided by secure gateway payment service providers. It is now known that Internet transactions through systems such as PayPal are inherently more secure than other methods of making purchases in “card holder not present” situations such as telesales, or when giving a card to a waiter in a restaurant. Your online purchase from us will take place in real time, and we will never see your credit card details, and are not save on our website, ecommerce system or anything else. You can have confidence that our online purchasing facilities are secure and safe to use.

Order Changes, Returns, Cancellations, Refunds and Defective items

See our terms and conditions page

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